Privacy Policy

1. Overview

Master Team respects your privacy and processes personal data in accordance with applicable Saudi data protection requirements, including the Personal Data Protection Law (PDPL) and related regulations.

2. Controller & Contact

For personal data collected through this website (www.masterteam.sa), Master Team is the data controller.

Contact: Info@masterteam.sa

If we process personal data on behalf of our business customers within our products/services (“Customer Data”), the customer is the controller and we act as a processor under the customer’s instructions and contract.

3. Data We Collect

We may collect:

• Identity & contact data (name, email, phone, job title, company)
• Inquiry/support data (messages, meeting requests, form responses, attachments)
• Usage/device data (IP address, browser/device info, pages viewed, timestamps, referring URLs)
• Cookies and similar technologies (see Section 7)

4. How We Use Data

We use personal data to:

• Respond to inquiries and schedule demos/meetings
• Operate, secure, maintain, and improve the Site and our services
• Provide support and manage accounts (where applicable)
• Generate analytics and performance insights (aggregated where feasible)
• Send service-related communications (e.g., security notices)

5. Legal Basis

We process personal data based on a lawful basis under the PDPL framework (e.g., consent where required, performance of a contract/request, legal obligations, and other permitted bases).

6. Sensitive Data

We do not intentionally collect sensitive data via the Site. If sensitive data is processed, we apply enhanced safeguards and obtain explicit consent where required. We do not use sensitive data for marketing.

7. Cookies

Cookies help the Site function, remember preferences, and understand usage. You can control cookies via your browser settings. Disabling cookies may affect certain features.

8. Sharing

We may share personal data with service providers (hosting, analytics, email/CRM, support tools) under our instructions, professional advisors when necessary, and authorities where required by law or to protect rights, safety, and security. We do not sell personal data.

9. Cross-Border Transfers

If we transfer personal data outside Saudi Arabia, we will do so in accordance with applicable Saudi requirements and apply appropriate safeguards and risk assessments where required.

10. Retention

We retain personal data only as long as necessary for the purposes above, unless longer retention is required by law or contract.

11. Security

We use technical and organizational measures designed to protect personal data; however, no system is 100% secure.

12. Your Rights

Depending on applicable law, you may have rights such as access, correction, obtaining a copy, requesting deletion in certain cases, and withdrawing consent where processing relies on consent.

To exercise your rights, contact: Info@masterteam.sa

13. Updates & Complaints

We may update this policy by posting a revised version on this page. If you have concerns, contact us at Info@masterteam.sa .